KOM managed and oversee all related activities concerned with the O&M. KOM ensure that the contractor is qualified to conduct the work that requires maturity according to customer satisfaction. KOM also monitor the work by other contractors, such as electricians and plumbers, who might inadvertently ignore the standard requirements of the work. KOM inspects the work permit of the sub-contractors which prevent accidents and provide special instructions to make sure the work is done properly.

The plan is a valuable reference tool for the operating personnel. The KOM plan provides a ready reference for all equipment data which is necessary for performing normal maintenance and for ordering replacement parts and supplies. KOM plan is an organized system for keeping records of the operation of the system. These records are useful for monthly and annual reports, as supporting documentation of proper operation, and to support the need for replacement or upgrading of treatment facilities.

KOM plan contains information regarding start-up and normal operating procedures and emergency operating procedures; descriptions of equipment and facilities; organization responsibilities; names, addresses, and phone numbers of all key personnel; all contractors and suppliers; and state and local officials.